Frequently Asked Questions
Everything you need to know about shopping with Boyds.
What is your standard shipping policy?
We offer complimentary standard shipping on all orders over $200. For orders below this amount, a flat rate shipping fee of $15 applies. Most orders are processed and shipped within 1-2 business days.
How do I return an item?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. To start a return, please visit our online portal to generate a prepaid shipping label.
Are your luxury items authentic?
Absolutely. Boyds is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and are sourced directly from the designers.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.
Can I track my order in real-time?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier’s website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.